Extended Maintenance Schedule
OneIT maintains over 600 systems and services which need to be regularly patched and upgraded; most of this works is routine with minimum impact. However, sometimes the work is complicated, requires extended time and may include a significant outage. OneIT partnered with university administration to identify the best windows when this extended maintenance could happen; please see the schedule below.
We will aim to begin maintenance at 5 p.m. on the first day and end by 5 p.m. on the last day. Detailed information wil be posted below, on the system status page, and in Niner Insider approximately 1 month in advance.
For IT help, submit a ticket at help.charlotte.edu or call 7-5500.
| CALENDAR YEAR 2024 | CALENDAR YEAR 2025 | CALENDAR YEAR 2026 |
|---|---|---|
| Tues. Jan. 2 – Fri. Jan. 5 | Thurs. Jan. 2 – Sun. Jan. 7 | Fri. Jan. 2 – Sun. Jan. 11 |
| Fri March 1 – Sun. March 10 (Spring Break) | Fri. Feb. 28 – Sun. March 9 (Spring Break) | Fri. Mar. 6 – Sun. March 15 (Spring Break) |
| Mon. May 13 – Sun. May 19 | Mon. May 12 – Sun. May 18 | Mon. May 11 – Sun. May 17 |
| Fri. June 28 – Sun. June 30 | Fri. June 27 – Sun. June 29 | Fri. June 26 – Sun. June 28 |
| Fri. Oct. 11 – Tues. Oct 15 (Fall Break) | Weds. Oct. 8; 5 p.m. – Sun. Oct. 12; 10 p.m. (Fall Break) | Fri. Oct. 9 – Tues. Oct. 13 (Fall Break) |
| Mon. Dec. 16 – Fri. Dec. 20 | Mon. Dec. 15 – Sun. Dec. 21 | Mon. Dec. 14 – Sun. Dec. 20 |
Click the date(s) below for more detailed information.
If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.
* Friday, June 28, 2024, 5:00 p.m. – Sunday, June 30, 2024, 11:00 p.m.
Building Upgrades
Planned network outages that would impact wired, phones, and wireless connectivity for these locations. View specific building locations and times.
Friday, June 28, 2024, 6:00 p.m. – Sunday, June 30, 6:00 p.m.
Perceptive Content Upgrade
Perceptive Content will be unavailable during this upgrade; new software clients will be pushed to users on Sunday, June 30. There should be no other impacts once the system is brought back online.
*Building notices will be sent out as reminders
If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.
Monday, 5/13/24 5:00 p.m. – Friday, 5/17/24 5:00 p.m.
Computer Lab OS Upgrades
Windows 11 computer labs will undergo an upgrade to Windows 11 23H2, while the Mac computer labs will be upgraded to Sonoma. The Windows 11 computer podiums and Mac computer podiums will also receive upgrades during this time. The lab and podium will take several days to update. Summer Faculty: Please ensure you go into your classrooms early to ensure everything is working properly.
Monday, 5/13/24; 6:00 p.m. to 11:00 p.m.
Infoblox Software Upgrade
Important software that helps to manage our network will have a software upgrade, and no outage is expected.
Multiple dates and times from Monday, 5/13/24 to Saturday, 5/18/24
*Multiple Region Router Software Update
All affected locations will experience a complete loss of connectivity to the Internet and the rest of campus, including the data center (access to Zoom Phone from computer or physical phone, Google, Canvas, Kronos, Dropbox, Banner, shared drives, ImageNow, Perceptive Content, etc), for up to 15 minutes. The Zoom phone mobile app will continue to work. We anticipate the 15 minute outage will take place during the first hour. View the full list of building locations affected. If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.
Monday, 5/13/24; 7:00 p.m. to 10:00 p.m.
Network Routing Software Update
Routing software will be updated. The campus may experience a brief (< 60 seconds) loss of connectivity when the router is updating.
Tuesday, 5/14/24 to Friday, 5/17/24 (4:00 a.m. to 6:00 a.m. on each day)
*Cisco Switch Software Upgrade
Upgrade across multiple buildings. See this list for specifics. There will be a full network outage in these buildings while the new software version is applied and installed. The full network outage is estimated to last approximately 5 minutes. If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.
Tuesday, 5/14/24; 6:00 a.m. to 7:30 a.m.
Update git.charlotte.edu
git.charlotte.edu will be unavailable as the update is underway.
Tuesday, 5/14/24 7:00 a.m. to 8:00 a.m.
Updating the Zoom App Integration with Canvas
Update Zoom Integration with Canvas. No outage or impact is expected.
Tuesday, 5/14/24 to Friday, 5/17/24 (6:00 p.m. – 11:00 p.m. on each of these days)
Infoblox Hardware Upgrade
OneIT will be replacing old equipment with new. Brief or intermittent networking outages affecting internet and network access.
- Tuesday, May 14, 2024; 6:00 p.m. – 11:00 p.m.
- Wednesday, May 15; 6:00 p.m. – 11:00 p.m.
- Thursday, May 16; 6:00 p.m. – 11:00 p.m.
- Friday, May 17; 6:00 p.m. – 11:00 p.m.
Tuesday, 5/14/24 through Thursday, 5/16/24 (see below for details)
*Data Center Fabric Software Upgrade
Different locations will be upgraded on different days; user impact varies each day.
- Tuesday, 5/14: 6:00 p.m.: Bioinformatics; partial outage of the HPC environment
- Wednesday, 5/15: 11:00 p.m.: RUP 5: brief (<30 minute) outage for the Career Center file storage servers, the campus video recording system, and COAA file servers.
- Thursday, 5/16: 11:00 p.m.: Atkins L36
Beginning Wednesday, 5/15/24 at 6:00 a.m. (exact duration is unknown but estimated to be up to 8 hours)
Google Account Rename
Anyone who has not opted in to change their Google Account will be automatically converted and may need to log out of Google and back in. View full details in this article.
Wednesday, 5/15/24; 8:00 a.m. to 8:15 a.m.
Removing Kaltura Links in Canvas
Kaltura links in Canvas will be removed; There will no longer be any access to this application from Canvas.
Wednesday, 5/15/24; 5:00 p.m. to 5:30 p.m.
Migration of ninernet.charlottewp.psapp.dev and alumniemail.charlotte.edu to new hosting
ninernet.charlottewp.psapp.dev and alumniemail.charlotte.edu will be moved from their existing servers to new hosting. No user impact is anticipated.
Wednesday, 5/15/24; 6:00 p.m. to 11:00 p.m.
Add Firewall to Woodward Research VRF
Adding a NGFW into the Woodward Research VRF to provide better segmentation and threat prevention between ResearchOpen networks in Woodward and with the rest of campus.
Beginning Thursday, 5/16/24 at 6:00 a.m (estimated to take 8 hours)
Canvas email addresses changing to @charlotte.edu
All Canvas email addresses will transition to @charlotte.edu. This change will not impact the ability to log into Canvas or access courses.
Friday, 5/17/24; 1:00 a.m. to 4:00 a.m.
Data Center Region Router Software Update
There may be a brief (< 30 seconds) loss of connectivity to the campus data center during the update. This blip will affect multiple services hosted on campus, including access to Zoom Phone from a computer or physical phone, Google, Canvas, Kronos, Dropbox, Banner, shared drives, ImageNow, Perceptive Content, etc)
Friday, 5/17/24; 4:00 a.m. to 7:00 a.m.
Pure Storage Array Update
The Pure Storage Array OS will be updated to a newer version. No user impact is anticipated.
Friday, 5/17/24; 9:00 a.m. to 10:00 a.m.
Cisco Call Manager Shut Down
Shut down the rest of the existing servers for Cisco Call Manager and confirm the rest of the voice services are operating normally. This change will have no impact since all phones have been converted to Zoom Phone.
Friday, 5/17/24; 6:00 p.m. to 10:00 p.m.
Core Router Software Update
Software updates and no end-user impact are anticipated during the upgrade.
Saturday, 5/18/24; 5:00 p.m. to 6:00 p.m.
Backbone Firewall OS Update
Update the OS on the backbone firewall. The campus will experience a brief (< 10 seconds) loss of connectivity to the internet during this upgrade.
*Building notices will be sent out as reminders
Friday, 3/1/2024; 10:00 p.m. – 11:00 p.m.
Perimeter Firewall Software Upgrade
The upgrade will cause brief, intermittent networking outages (30 seconds or less). These systems will be unavailable for short amounts of time during this maintenance window:
- Banner
- Shared drives: H:/S:/J:
- Image Now/Perceptive Content
- Phones
- Time clocks
- UNC Charlotte web pages
- VPN
- Wired and wireless network
On campus users may not be able to access these off-campus services for short amounts of time during this maintenance window:
- Canvas
- Docusign
- Dropbox
- Google (Gmail, GDrive, GCal, Chat, Meets etc)
- Kronos
- NinerTalent
- Salesforce
- Zoom
If for any reason, you are unable to reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.
Saturday, 3/2/2024; 7:00 a.m. – 8:00 a.m.
Border Router Repositioning
Campus Internet and VPN access may experience momentary interruptions.
If for any reason, you are unable to reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.
Saturday, 3/2/2024; 8:00 a.m. – 5:00 p.m.
* Epic Building Switch Upgrade
Planned network outages which would impact wired, phones and wireless connectivity for these locations.
Sunday, 3/3/2024; 8:00 a.m. – 9:00 a.m.
*Burson Building Router Upgrade
Upgrading the older Cisco hardware. Planned network outages that would impact wired, phones, and wireless connectivity for this location.
Tuesday, 3/5/2024 – Friday, 03/8/2024; 5:00 p.m. – 12:00 a.m.
Windows 11 23H2 and macOS Sonoma Enforcement
These operating system updates should run as normal; updates and reboot during non-active hours.
Tuesday, 3/5/2024 – Friday, 3/8/2024; 8:00 a.m. – 5:00 a.m.
*Meraki AP Replacement
Replacing current Aruba wireless AP’s with Meraki APs in Johnson Band Center, Baseball Indoor Training Facility, Price Counseling Center, J Building, McMillan Greenhouse, Motosports, NERF, Niner House, RUP1, RUP2, RUP3, RUP4, Softball Training Facility, and Wells Fargo Field House. Minimal impact expected.
Sunday, 3/10/2024; 6:00 a.m. – 6:30 a.m.
VPN Client Upgrade
Upgrade the Cisco VPN client deployed by the VPN headend from Secure Client 5.0.03072 to Secure Client 5.1.1.42. Security has asked that we upgrade to facilitate their upgrade of associated client.
*Building notices will be sent
n/a
Previous years:
Various buildings and times from Monday, 12/18/2023 – Thursday, 12/21/2023; various dates and times (see below)
- 12/18/23 – Woodward router upgrade: 6 – 7 p.m.
- 12/18/23 – Cone router upgrade: 6 – 7 p.m.
- 12/19/23 – Belk Gym router upgrade: 8 – 9 a.m.
- 12/19/23 – South Village Dining Hall switch upgrade: 6 – 8 a.m.
- 12/19/23 – Counseling switch upgrade: 6 – 8 a.m.
- 12/20/23 – Foundation Annex switch upgrade:6 a.m. – 8 a.m.
- 12/20/23 – Levine building router/switch upgrade: 6 – 10 p.m.
- 12/21/23 – King building router/switch upgrade: 6 – 10 p.m.
Tuesday, 12/19/23; 8:30 – 9 a.m.
Disable the existing integration between Zoom and Kaltura
Zoom recordings will no longer be available to faculty in the My Media space in a Canvas course. Recordings will have to be manually downloaded from Zoom then uploaded to Studio for recurring use.
Tuesday, 12/19/23
Switch from Cisco phones to Zoom Phone for the majority of campus
Switch from Windstream phone provider to Zoom; reconfigure requested phones to work with Zoom. The actual numbers will be ported between 11:30 – 12:30 pm. For people using Jabber or Talkdesk there should be no impact. Physical phone users may be unable to use their phones starting at 2 p.m. Monday night when they start getting licensed.
- Friday, 10/20/23
- Change #7829: 6-10 p.m.: Upgrading network hardware, no outage is anticipated although there could be short intermittent blips while equipment is replaced.
- Change #7826: 5 p.m. – 10 p.m.: Upgrade building routers in Bioinformatics; There will be network outages that will impact wired, phones and wireless connectivity for these locations during these times.
- Saturday, 10/21/23
- Change #7828: 6 a.m. – 1 p.m.: Meraki wireless APs will be upgraded. This will be a rolling upgrade so no outages are expected in buildings with this equipment.
- Change #7826: 8 a.m. – 1 p.m.: Colvard, replacing building routers in Colvard; There will be network outages that will impact wired, phones and wireless connectivity for these locations during these times.
- Change #7827: 6 pm – 10 pm: Upgrading network hardware, no outage is anticipated although there could be short intermittent blips while equipment is replaced.
- Sunday, 10/22/23
- Change #7826: 6 a.m. – 7 a.m.: – Replacing building routers in Facilities (PPS), Student Union, EPIC; There will be network outages that will impact wired, phones and wireless connectivity for these locations during these times.
- Change #7865: 12:00 a.m. – 3:00 a.m. – Patch hardware in Smith, Fretwell and Cameron buildings During this time there will be intermittent network outages affecting wired, phone and wireless in these buildings.
- Monday, 10/23/23
- Change #7866: 10/23/2023 6:00 a.m. – 10/24/23 6:00 a.m. – Disable TLS 1.0 and redboot servers. One set of servers will be rebooted on 10/23 and a different set on 10/24. There is no expected user impact.
- Change #7857: 8:00 a.m. – 11:00 a.m. – Bi-yearly Camera system update. The cameras need a firmware update, and the software needs to be patched—no user impact.
Several different networking upgrades are being done during this maintenance window:
June 30th from 8:00 p.m. – 11:00 p.m.
The upgrade will cause brief, intermittent networking outages (30 seconds or less). These systems will be unavailable for short amounts of time during this maintenance window:
- Banner
- Shared drives: H:/S:/J:
- Image Now/Perceptive Content
- Phones
- Time clocks
- UNC Charlotte web pages
- VPN
- Wired and wireless network
On campus users may not be able to access these off campus services for short amounts of time during this maintenance window:
- Canvas,
- Docusign
- Dropbox
- Google (Gmail, GDrive, GCal, Chat, Meets etc)
- Kronos
- NinerTalent
- Salesforce
- Zoom
If for any reason, you are unable to reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.
July 1, 2023
6:00 a.m. – 7:00 a.m.
Users may not be able to login to the wireless network.
7:00 a.m. – 4:00 p.m.
These systems and services will experience several brief outages (15-30 seconds each) during this timeframe:
- Banner
- Shared drives: H:/S:/J:
- Image Now/Perceptive Content
- High Performance Computer Cluster (HPC)
- Networked Printing
- Time clocks
- UNC Charlotte web pages
- VPN
- Wired and wireless network
If for any reason, you are unable to reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.
- Thursday May 11, 2023 5:00 p.m. to Thursday, May 16, 2023 5:00 a.m.
- Permit and Enforcement Software Replacement: New parking system being brought online. Customers will not be able to review or submit permits during this outage.
- Friday, May 12, 2023 12:00 a.m. to Friday, May 19, 2023 12:00 a.m.
- Re-image Computer Labs: Any labs that are compatible will be imaged with Windows 11 22h2.
- 5/12: Burson 239A
- 5/15: Fretwell 116, Fretwell 219, Fretwell 418, McEniry 420, McEniry 431
- 5/16: Burson 134, CHHS 342, CHHS 370, CHHS 386
- 5/17: Science 118, Science 128, Science 129, Science 130, Science 131, Science 132, Science 133
- 5/18: Colvard 4103, Cone 164, Cone 165, Cone 169, Levine hall
- Re-image Computer Labs: Any labs that are compatible will be imaged with Windows 11 22h2.
- Monday, May 15, 2023 5:00 p.m. to Thursday May 18, 2023 10:00 p.m.
- Replacing Cisco gear in various buildings: Planned network outages for wired network, phones and wireless connectivity during these times:
- Monday, 5/15/23 5:00 p.m. – 10:00 p.m: Cameron Hall
- Tuesday, 5/16/23 6:00 a.m. – 7:00 a.m.: RUP2
- Tuesday, 5/16/23 5:00 p.m. – 10:00 p.m.: Smith
- Wednesday, 5/17/23 5:00 p.m. – 10 p.m.: Friday
- Friday, 5/18/23 – @ 5 p.m. – 10 p.m.: Fretwell
- Replacing Cisco gear in various buildings: Planned network outages for wired network, phones and wireless connectivity during these times:
- Tuesday, May 16, 2023 8:00 a.m. to Friday May 19, 2023 5:00 p.m.
- Replacing Aruba Wireless access points in various buildings. There should be minimal impact when the equipment is switched out.
- Tuesday, 5/16/23: EPIC
- Wednesday, 5/17/23 – Friday, 5/19/23: SAC/Basketball Arena Catwalk
- Wednesday, 5/17/23: Colvard
- Thursday, 5/18/23: Bio
- Friday, 5/19/23: Cafe/CAB5
- Replacing Aruba Wireless access points in various buildings. There should be minimal impact when the equipment is switched out.
- Tuesday, May 16, 2023 5:00 p.m. to 9:00 p.m.
- Salesforce Enhanced Domain Changes: Some minor URL changes to some Salesforce APIs will be made during this window.
- Tuesday, May 16, 2023 7:00 p.m. to 10:00 p.m.
- Upgrade VPN and change VPN download page. VPN users may experience brief disruptions in service.
- Thursday, May 18, 2023 8:00 a.m. to Sunday, May 21, 2023 11:59 p.m.
- Deploy charlotte.edu email aliases: Add charlotte.edu email aliases for all accounts within the production @uncc.edu Google Workspace. Customers will be notified by direct email when this work is completed. No outage is expected however customers should log out/login when work is completed. See Project 391 website for additional information.
- Friday, May 19, 2023 5:00 p.m. to 11:59 p.m.
- Data Center Fabric Code Update: The Domain Controller fabric controller will be upgraded in a sequenced manner. All non-redundantly connected servers will experience a total loss of network connectivity during the respective switch updates; 15 to 30 minute outages are expected for:
- HPC Data Center in Bioinfomatics
- Atkins Data Center
- OneIT Data Center in RUP5
- NVR services should expect a loss of security video access
- OneIT VMWare hosting should see little to no outages since all connections are redundant.
- Data Center Fabric Code Update: The Domain Controller fabric controller will be upgraded in a sequenced manner. All non-redundantly connected servers will experience a total loss of network connectivity during the respective switch updates; 15 to 30 minute outages are expected for:
- Friday, May 19, 2023 6:00 p.m. to Sunday, May 21, 2023 5:00 p.m.
- Perceptive Content Upgrade: During this time the system will be unavailable. Current version of the PC software client will be upgraded as part of this process.
Friday February 24, 2023 at 12 a.m. NOTE: This was postponed
Qualtrics Domain Name Update: Qualtrics URLs will change from uncc.qualtrics.com to qualtrics.charlotte.edu. There should NOT be any downtime when this change is made and old URLs (i.e. uncc.qualtrics.com) will continue to work but will be redirected to new URLs.
Tuesday, Jan. 3rd 12:00 a.m. to Friday, Jan. 6th 6:00 p.m.
Research Computing Clusters Upgrade and Outage: Several system software upgrades and other changes to cluster environment including SLURM scheduler.
Monday, December 19th 5:00 p.m. to Tuesday, December 20th 5:00 a.m.
Aruba Wi-Fi Software Upgrade: This upgrade contains multiple bug fixes and software vulnerability fixes.
Monday, December 19th beginning at 7:00 p.m.
Banner Patch: This Banner patch may result in a brief outage to users.
Tuesday, December 20th 5:00 p.m. to Wednesday, December 21st 5:00 a.m.
Meraki Wi-Fi Software Upgrade: This upgrade contains multiple bug fixes and software vulnerability fixes.
Tuesday, December 20th 5:00 a.m. – 6:00 a.m.
Zoom Update: Users may experience brief interruptions during this time as updates are applied.
Wednesday, December 21st 5:00 p.m. to Thursday, December 22nd 5:00 a.m.
Switch Software Upgrade: Performing upgrades on network hardware. There will be outages in the following buildings.
Partial Buildings access affected:
- Bioinformatics, 4th Floor
- Bioinformatics, 322
- Colvard
- McEniry, Ground and 1st floor
Entire building access affected:
- Atkins
- CoEd
- Friday
- Northeast Rec Field Complex
- Niner House
- Philips Complex
- Receiving and Stores
- Robinson
- RUP5
- Student Activity Center
- Sycamore
Oct 7th – Oct 11th
5 a.m – 7 a.m & 5 p.m. – 11 p.m.
Building Upgrades: OneIT will be updating network configurations each day in specific buildings. Other than the listed buildings, no other outages are expected.
Friday, Oct 7th
Starting at 10:15 p.m.
Zoom Client update: Customers may be prompted to update their Zoom Client.
Friday, Oct 7th
9:00 p.m. – 10:00 p.m.
Firepower Snort Engine: No outages expected. There will be a momentary traffic loss since the current inspection engine needs to be shut down.
Saturday, Oct 8th
7:00 a.m. – 8:30 a.m.
Networking equipment upgrade: No anticipated impact.
Monday, Oct 10th
7 a.m. – 8 a.m.
Barnhardt Student Activities Center Router Upgrade: The building router will be replaced, there will be no networking in this building during this time.
Monday, Oct 10th
7 a.m. – Midnight
Smith Building Wireless Access Points: Wireless Access Point Deployment in the Smith Building. New wireless access points will be deployed on Monday Oct 10th from 7 a.m. – Midnight. Building occupants may experience intermittent wireless issues when access points are swapped out.
Monday, Oct 10th
starting at 7:30 a.m.
VPN upgrade: VPN users will be prompted to update the VPN during login.
Monday, Oct 10th
12 a.m. – 12 a.m.
Rebuild Engineering web servers: individuals may get logged out of web applications and need to log back in.
Tuesday, Oct. 11th
5:30 a.m. – 7 a.m.
Phillips Field: Building switches will be replaced; there will be no networking during this time.
OneIT will be doing extended maintenance from 5 pm Friday July 1st until 9 am Saturday July 2nd. During this time, building switches, routers and storage will be upgraded. This work should have no impact on our customers. OneIT will also be performing disaster recovery testing on Friday July 1st, 2022 from 11 pm – 2 am. Users will not be able to access the main website as well as most campus web services and systems including my.charlotte.edu, Canvas, Gmail, GCal, Google Drive, the VPN and Zoom. Phone services will not be impacted. .