Metrics
Cyber Security, Physical & Virtual Infrastructure
129 Billion
Annual Blocked Malicious Attacks
Blocked Malicious Attacks
This metric shows how investments in state-of-the-art security systems can prevent cyber security attacks (A1 goal).
Provided by the OneIT Security Office, number from July ’22 – June ’23. includes blocked emails (1B), urls (1B) and malicious attacks (127B)
Cyber Security, Physical & Virtual Infrastructure
3373
Wireless Access Points
Wireless Access Points
This metric shows the investment in wireless infrastructure (A3 goal).
Provided by the OneIT Networking Office, number as of June 30, 2023; includes Dubois Center
Teaching, Learning, & Student Success
2.92
Ticket Resolution Satisfaction Rate
Ticket Resolution Satisfaction Rate
This metric shows how satisfied our students, faculty and staff are with our responsiveness and problem-solving.
Rating based on a 3 point scale from 1985 surveys submitted by customers from July ’22 – June ’23.
Teaching, Learning, & Student Success
3.9 Days
Mean Time to Resolution
Mean Time to Resolution
This metric shows how fast we respond to student, faculty and staff requests.
Calculated from 52,592 tickets processed through the Service Desk ticketing system from July ’22 – June ’23. Number reflects overall responsiveness by all teams.
Teaching, Learning, & Student Success
13K
Managed Devices
Managed Devices
This metric shows the number of endpoint computers in our endpoint management systems (B3 goal).
Provided by OneIT Client Solutions team and shows the numbers of computers in Windows, JAMF, Linux endpoint management systems. as well as the College of Engineering MOSAIC computers
Teaching, Learning, & Student Success
126
Students Trained by OneIT
Students Trained by OneIT
This metric shows the number of students who have worked for OneIT. Students work at the Service Desk, in Networking, Desktop Support, Enterprise Applications, Security and on the Unit-specific teams (B5 goal).
Provided by OneIT Business Services team. Shows all students who worked in all areas of OneIT July ’22 – June ’23.
Research
236
Researchers using High Performance Computing (HPC)
Researchers Using HPC
This metric shows the number of unique researchers using HPC from July ’22 – June ’23.
Provided by OneIT HPC Team.
Research
111
Active Data Security Plans
Active Data Security Plans
This metric shows the number of active data security plans supporting research in effect from July ’22 – June ’23. These plans are developed by the researchers in collaboration with OneIT staff and are designed to best secure data.
Provided by OneIT Security Office
Process, Prioritization, & Planning
52
Completed Projects
Completed Projects
This metrics shows projects completed July ’22 – June ’23.
Provided by OneIT Planning and Project Management Office
Process, Prioritization, & Planning
85
Active Projects
Active Projects
This metrics shows projects completed July ’22 – June ’23.
Provided by OneIT Planning and Project Management Office
Equity, Engagement, & Inclusion
140+
Virtual Trainings
Virtual Trainings
This metric shows the number of virtual trainings offered to students, faculty & staff from July ’22 – June ’23.
This data was provided by the OneIT Client Engagement Training team.