Duo mobile app updates start Oct. 11

October 7, 2021
Categories: News, OneIT

Duo, the University’s two-factor authentication provider, will update the user interface for the mobile app for iOS and Android this month.

  • iOS: Oct. 11 – 18

  • Android: Oct. 11 – 15

Depending on your device settings, your mobile app will automatically update, or you will need to initiate the update manually when it becomes available to you.

Please note: Older operating systems that are no longer supported may not be able to upgrade to the new version. However, the current mobile app will continue to work. If you have questions or need help, don’t hesitate to contact the IT Service Desk.

What is changing?

You will notice a new look and feel to Duo’s mobile app. Other notable differences include:

Approve Button Moved to the Right
Previously, the green “approve” button was on the left side. In the new version (4.0.0), the approve checkmark button will be on the right. Duo made this change to align with other similar applications’ user experience and design.

A comparison between the old interface that had the approve check mark on the left and the new interface that shows the approve check on the right.

Hidden Passcode
If you use the mobile app to get a Duo Passcode, note that the passcode will be hidden until you click “show.” This change is intended to improve information security to ensure that others cannot see your passcode on your mobile device screen.

If you need help, don’t hesitate to contact the IT Service Desk online at help.charlotte.edu or call 704-687-5500.